Nelson Coleman Jewelers has a rich history in the jewelry industry, boasting generations of family jewelers with vast experience uncovering, creating and designing a holistic jewelry experience customized to each client’s unique and individual wants and needs. Nelson Coleman’s mission is to enrich the lives of the individuals in its communities by having a strong team built around our core values – to thrive though change, to guide through education, to be devoted to community, to make it easy, and to be open to all – with a shared vision and a dedication to each other and our community.

 

POSITION SUMMARY

As a Store Manager for Nelson Coleman Jewelers, you are responsible for creating an outstanding and unique jewelry buying experience for every guest by enhancing our comfortable, inclusive environment alongside our knowledgeable and skilled sales team. You will lead by example and effectively train and coach the team to help guests commemorate memorable moments. You will be involved in regular networking opportunities and will look for ways to create and maintain lasting relationships with clients and referral sources. Your actions will ultimately lead to a successful, operationally sound store that regularly meets or exceeds its sales goals, while keeping expenses and overhead costs low.

 

ESSENTIAL FUNCTIONS

Develop and coach a sales team in customer service and sales closing skills on a daily basis; cultivate an outstanding and unique client experience; develop, manage and monitor sales goals for individual sales team members and overall store; provide on-going performance feedback, immediately praising great performance publicly and addressing concerns privately, as appropriate; oversee hiring and onboarding of new associates; monitor compliance and coach team in relationship building, networking and tracking efforts; ensure timely completion and accuracy of timecards.

Continuously emphasize and model strategies to maximize sales to achieve or surpass sales goals, while always maintaining integrity and adhering to the Nelson Coleman Jeweler’s mission; encourage and motivate team members towards their maximum personal effort.

Ensure efficient, effective and profitable store operations including best practices in the areas of highest security, inventory management, team development, and client experience. Monitor adherence to opening and closing procedures, security protocols/procedures, inventory case counts, answering phones, and store maintenance. Fill in staffing gaps as needed. Maintain a strong knowledge of store inventory. Perform some housekeeping
duties.

Maintain open and timely communication with team members, management team, clients, and jewelers regarding project status, sales and design questions. Conduct daily on the floor sales and department meetings.

Take full ownership for the day-to-day operations of the store, creating schedules that balance client needs with employees’ work-life balance and ensuring callouts are managed quickly and effectively; step in to provide backup support as necessary, to include Sales Associates, Jewelry Designer, Estate Jewelry, Customer Service and Repair Processor as needed for coverage, locating inventory, custom design, or in closing sales.

Implement strategic marketing plan, in coordination with our Marketing Director, to achieve corporate objectives for products and services, including development of collateral materials for Nelson Coleman Jewelers.

Participate in business development and networking activities, generally outside of store hours, every month, meeting the 10/hour/month goal.

Working knowledge of Microsoft Windows and Excel spreadsheets.

Demonstrated ability to assist team members, when areas are identified.

Have a strong work ethic and are eager to learn.

Be strongly skilled in organization, problem-solving and customer service while being committed to excellence.

Must have strong proactive communication skills to uphold company-wide policies and procedures to support sales professionals in hitting or exceeding monthly goals.

Must be able to provide feedback and/or support in all sales and marketing campaigns.

Ability to work weekends.

 

KEY PERFORMANCE INDICATORS

Sales goals
Closing ratio
Returns
Team selling
Use of active and clientele quota
Monthly networking hours
Adherence to Core Values

 

JOB SPECIFICATIONS/QUALIFICATIONS

Associate’s degree
Minimum of 5 years relevant experience in managing a sales team in a retail environment
Accredited Jewelry Professional, GIA Graduate Gemologist or Graduate Diamonds Certification; preferred but not initially necessary
Proven track record of sales goal achievement as a manager and individual contributor
Leadership experience in a retail environment that includes hiring, releasing, training, managing performance of and coaching employees
Proven ability to develop sales forecasts, sales goals and store budgets. Strong ability create, analyze and interpret sales data and trends
Detail oriented, well organized, and able to work well in a team-oriented environment
Strong communication skills both oral and written
Able to create and deliver sales training and to coach employees on closing sales
Strong management and problem resolution skills.
Resourcefulness
Proficient in CRM systems
Working knowledge of current jewelry trends, precious stones, and metals
Working knowledge of Microsoft Windows and Excel spreadsheets

 

COMPETENCIES

Commitment to Quality: Make jewelry our focus, to sell a product of the highest quality and value, with a selection that will fulfill our clients ’s needs and provide warmth and satisfaction while adhering to our core values.

Client Experience: Provide our clients with a shopping experience that is unmatched and never forgotten, whether in the store, on the phone, making a sale, proactively following up with open job and orders or handling a service job.

Service: Offer service that equals the buying experience, services is a constant companion to the sale.

Integrity: Grow within our community by demonstrating integrity, awareness, loyalty, full understanding of our core values, proactive communication, ownership and responsibility.

Teamwork: Be a part of a team that is positive, motivated, educated and takes pride in the jewelry, their clients, their service and their community through clear communication of needs and support along with working together to best benefit the client and store as a whole.

Leadership: Must be able proactively communicate and contribute to the overall success of the store, support in identifying areas of need for the sales team, inventory and repair departments to create training plans for each team member, as needed, working collaboratively with all team members, accepting feedback as a positive for self-awareness and growth.

 

OTHER REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Pushing, pulling, carrying or reaching above shoulder heights, below the waist or lifting up or otherwise to 10 lbs. as required to retrieve or store materials throughout the workday.

This position will be on call as a key holder for the store to open/close the door as needed. This position may, at times, be called to the store to respond to the alarm.

Contact: 11 W Patrick St peggy@nelsoncoleman.com