ReStore Donation Coordinator

The ReStore Donation Coordinator at Habitat for Humanity of Frederick County, MD, is responsible for managing the scheduling and logistics of donations received at the ReStore, ensuring a positive experience for donors and supporting efficient operations at the store. This includes answering the donation hotline, scheduling pickups, routing our truck, and developing relationships with donors. They also play a role in quality control by screening donations and ensuring the proposed donated items are suitable for resale.

KEY RESPONSIBILITIES
• Scheduling and Routing: Scheduling donation pickups and purchased deliveries, communicating with our drivers and store staff regarding schedule changes, and optimizing routes for efficient truck operations.
• Donor Relations: Providing exceptional customer service to donors, answering calls and emails, and building long-term relationships.
• Quality Control: Screening donations for acceptability, ensuring items meet quality standards, and managing the flow of donations into the ReStore.
• Communication: Communicating effectively with donors, drivers, and store staff, ensuring timely communication about pickups, deliveries and changes in schedule.
• Reporting and Documentation: Maintaining detailed records of calls, donations, deliveries and schedules, and preparing reports as needed.
• Donor Database Management: May be responsible for maintaining an accurate database of donors and their donations.
• Inventory Management: Assisting with sorting, pricing, and stocking donated items.
• Other Duties: Assisting with volunteers, backup cashier support and performing other tasks as requested by the ReStore Manager.

ESSENTIAL QUALITIES
• Sensitive to the needs of others, across social-economic lines
• Strong communicator with compassion for our mission of providing affordable housing to everyone
• Highly organized and able to make good decisions in the midst of a busy schedule
• Flexible to help where needed in the store QUALIFICATIONS
• 1-2 years in customer service or a related field
• Strong communication, organizational, decision-making, and time management skills
• Proficiency in using computer applications for scheduling, routing, and communication
• A positive attitude, professional demeanor, and a commitment to providing excellent customer service