Bench Jeweler

FLSA Status:   Non-Exempt

Nelson Coleman Jewelers has a rich history in the jewelry industry, boasting generations of family jewelers with vast experience uncovering, creating and designing a holistic jewelry experience customized to each client’s unique and individual wants and needs. Nelson Coleman Jeweler’s mission is to enrich the lives of the individuals in its communities by having a strong team built around our core values – to thrive though change, to guide through education, to be devoted to community, to make it easy, and to be open to all – with a shared vision and a dedication to each other and our community.

Position Summary

The Bench Jeweler creates custom jewelry pieces based on specifications.  Performs jewelry repairs and restoration services.  Provides consultation services to internal staff regarding repair and custom jewelry projects.                            

Essential Functions

·         Performs jewelry repair and restoration services. Sizes jewelry according to specifications.  Rebuilds and refurbishes jewelry.

·         Creates custom jewelry pieces based upon designer specifications. 

·         Performs quality assurance checks before delivering to technical services manager.

·         Provides consultative guidance to internal staff on technical aspects of repairs and custom work.  Provides guidance with cost estimates for complex projects. 

·         Performs some housekeeping duties as part of the instore team

·         Maintain open and timely communication with Repair Coordinator and Store Manager regarding project status, sales and design questions. 

·         Other duties as assigned.

JOB SPECIFICATIONS/Qualifications

·         Technical/Vocational/Business or high school diploma or GED

·         3 years of experience with jewelry repair, restoration and design experience

·         Accredited Jeweler Professional certification required

·         Expert knowledge of precious stones and metals; cost estimating and profitability; and project management.

·         Have a strong work ethic and are eager to learn

COMPETENCIES

Commitment to Quality:  Make jewelry our focus, to sell a product of the highest quality and value, with a selection that will fulfill our clients’ needs and provide warmth and satisfaction while adhering to our core values.

Client Experience:   Provide our clients with a shopping experience that is unmatched and never forgotten, whether in the store, on the phone, proactively following up with open jobs and orders or handling a service job.

Service:  Offer service that equals the buying experience, services are a constant companion to the sale.

Customer Service:  We should deliver extreme customer service each and every time we deal with the customer- in the store or on the phone, or online, when making a sale or handling a service job.  There are no excuses for exceptions.

Integrity:  Grow within our community by demonstrating integrity, awareness, loyalty, full understanding of our core values, proactive communication, ownership and responsibility.

Teamwork:  Be a part of a team that is positive, motivated, educated and takes pride in the jewelry, their clients, their service and their community through clear communication of needs and support along with working together to best benefit the client and store; as a whole.

Leadership:  Must be able proactively communicate and contribute to the overall success of the store, support in identifying areas of need for the sales team with regards to repairs and repair department, as needed, working collaboratively with all team members, accepting feedback as a positive for self-awareness and growth.

Other Requirements

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day.  Pushing, pulling, carrying or reaching above shoulder heights, below the waist or lifting up or otherwise to 10 lbs. as required to retrieve or store materials throughout the workday. Required to work with equipment and materials to repair and create jewelry.

Work Environment:

The physical environment requires the employee to be in the repair workshop. Frequently required to use personal protective equipment to prevent exposure to heat and repair equipment/materials.