The Sales Consultant works directly with customers to identify jewelry preferences, build relationships, answer questions and assist with in-store counter sales while providing an outstanding customer experience. Performs the absolutes daily. Understands and executes proper procedures.
Work directly with clients to identify jewelry preferences, answer questions and assist with in-store counter sales while providing an outstanding customer experience. Assist sales team with in-store counter sales and service. Maintain a good knowledge of store inventory. Process sales in POS system. Understands and executes all related procedures.
Relationship building: Maintain client or prospective client information in database including preferences, wish list items, and upcoming special events. Send timely thank you notes and follow up communication consistently to continue relationship development. Proficient with CRM system.
Support store operations including opening, closing, answering phones, security protocols/procedures, inventory case counts, and store maintenance. Performs housekeeping duties.
Performs warm sales transfer to Jewelry Designer, Customer Service or Repairs Manager as appropriate.
Maintain open and timely communication with team members, management team, clients, and jewelers regarding project status, sales and design questions.
Other duties as assigned.
KEY PERFORMANCE INDICATORS
Use of active and clientele quota
Excellent oral communications and listening skills and strong attention to detail
At least one year of retail sales and customer service experience
Good organizational skills
High school diploma or GED
Accredited Jewelry Professional or other GIA education to develop working knowledge of current jewelry trends, precious stones, and metals
Competent use of a computer
Understanding of social media and client relations
Customer Service: We should deliver extreme customer service each and every time we deal with the customer – in the store or on the phone, when making a sale or handling a service job. There are no excuses for exceptions.
Commitment to Quality: Make jewelry our focus, to sell a product of the highest quality and value, with a selection that will fulfill our customer’s needs and provide warmth and satisfaction.
Customer Experience: Provide our customers with a shopping experience that is unmatched and never forgotten.
Service: Offer service that equals the buying experience, services is a constant companion to the sale.
Integrity: Grow within our community by demonstrating integrity, awareness, loyalty and responsibility.
Teamwork: Employ a team that is positive, motivated, educated and takes pride in the jewelry, their customers, their service and their community.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Pushing, pulling, carrying or reaching above shoulder heights, below the waist or lifting up or otherwise to 10 lbs. as required to retrieve or store materials throughout the workday.